Answers to the questions that usually take a phone call.

A structured brief, a full first draft, the stated number of revision rounds, and delivery in a format you can use immediately. See the exact scope on each package’s card before you buy.

Yes — bespoke, retainer, or multi-language programmes beyond the 18 packages are priced individually. Use “Get a quote” on any service page or /contact/.

Tell us the scope in an enquiry and we’ll price it directly — no package is forced to fit.

No — every price on the site is shown net, excluding VAT. VAT is calculated at checkout: 23% for Poland, 0% reverse-charge for EU businesses with a valid VAT ID, and 0% outside the EU.

We write independently. English and Polish versions of the same brief are two separate original drafts, never a source draft plus a translation pass.

Yes — most services offer this as a package tier (see each service’s packages) or as an add-on scope on a bespoke quote.

No — English and Polish, in either direction, is the whole specialism. We’d rather do two languages properly than five languages thinly.

You do, in full, the moment your final payment clears. Until then, the copy remains ours.

See the full Refund & Cancellation Policy — in short: full refund before drafting starts, pro-rata after, and included revision rounds (not a cash refund) as the remedy for quality concerns once a draft is delivered.

Yes. Your brief, drafts, and any files you share stay between us. Nothing is published as a sample or case study without asking you first.

Each package states its included rounds. Submit itemised feedback within 14 days of delivery and we’ll return a revised draft on the same turnaround logic as the original.

A completed brief for each package you buy — the checkout collects it directly: audience, any relevant URL, tone notes, and your deadline preference.

It varies by package — see the stated number of business days on each one. Turnaround starts once we have a complete brief, not at the moment of payment.

We use AI tools the way a careful writer uses a thesaurus or a grammar checker — for research speed and technical checks, never to draft in our place.